Trust & Compliance

Registered, accredited, verifiable.

Epsilon AI Global operates through registered entities in the United States, Egypt and Saudi Arabia, with regional delivery and partner arrangements in additional markets. The structure and responsible contracting entity are confirmed for each engagement.

3 Registered legal entities

ISO/IEC 27001:2022 — certificate issued, renewal in progress
ISO 9001:2015 — quality management, valid to 21 January 2027
ISO 21001:2018 — educational organization management, valid to 21 January 2027
Aligned with SOC 2 principles
Accredited credentials
Registered legal entities

Last updated: September 2026

Corporate registrations

Legal registration and tax identifiers for each operating entity.

Entity	Status	Commercial Reg.	Tax ID
USA — Headquarters	Registered entity	7078427	38-4095665
Egypt	Registered entity	118268	672-411-008
Saudi Arabia	Registered entity	1009109714	7041953188
UAE In partnership with Elbadya Quantum	Partner delivery	—	—
Iraq	Regional office	—	—

Contracting is always through one of the registered entities above. The responsible contracting entity and the place of delivery are confirmed before any agreement is signed.

Security posture

Security is built into how we run services and write software — not bolted on afterwards.

Encryption in transit & at rest

Traffic is served over HTTPS/TLS, and data at rest is protected with industry-standard encryption.

Access control & least privilege

Role-based access, least-privilege defaults, and periodic reviews limit who can reach production systems and data.

Secure development lifecycle

Changes pass through code review and dependency checks before release, following a secure SDLC.

Hardened, first-party delivery

Assets are self-hosted with security headers (CSP, HSTS, nosniff). We use no third-party advertising or cross-site tracking; with consent, one privacy-configured analytics service measures site performance.

Data privacy & residency

You stay in control of your data — where it lives, how long it is kept, and when it is removed.

GDPR-aligned handling

Personal data is minimised, collected for a stated purpose, and processed on a lawful basis aligned with GDPR principles.

Flexible data residency

For analytics engagements, the Unified Intelligence Layer can run in the cloud, on-premises, or hybrid — so data stays in the jurisdiction you choose.

Retention & deletion on request

Data is retained only as long as needed for its purpose and deleted on request; you can exercise access and erasure rights at any time.

Regional routing, no profiling

Enquiries are routed to the regional office you select — no cross-border marketing profiles are built.

Compliance & standards

Our information security management system has been independently audited against ISO/IEC 27001, and our wider controls follow recognised security and privacy frameworks as guiding principles. Each certification below states its own scope and current status.

ISO/IEC 27001:2022 — certificate issued, renewal in progress

Epsilon AI Global's information security management system was certified to ISO/IEC 27001:2022 by Infinity Cert International (EGAC / IAF accredited, Reg. EG120325S) for the provisioning of cloud and AI products, solutions and services. The certificate was issued 12 March 2025 and ran to 11 March 2026, with recertification scheduled for 11 March 2028; the renewal is in progress. We publish the issued certificate as the record of the audited scope rather than describe ourselves as currently certified while it is being renewed — ask us for the certificate and the renewal status and we will send both.

ISO 9001:2015 — quality management, valid to 21 January 2027

Epsilon AI's quality management system is certified to ISO 9001:2015 by Infinity Cert International (EGAC accredited, CAB #012005, under the IAF multilateral recognition arrangement) for the provision of AI services, solutions and training. Certificate EG220126A was issued 22 January 2026 and is valid to 21 January 2027, with recertification due before 21 January 2029. It is verifiable at infinitycert.com and iafcertsearch.org.

ISO 21001:2018 — educational organization management, valid to 21 January 2027

Epsilon AI Learning's educational organization management system is certified to ISO 21001:2018 by Infinity Cert International (EGAC accredited, CAB #012005) for the provision of AI services, solutions and training. Certificate EG220126M was issued 22 January 2026 and is valid to 21 January 2027, with recertification due before 21 January 2029. It is verifiable at infinitycert.com.

Aligned with SOC 2 principles

Operations are guided by the SOC 2 trust principles of security, availability, and confidentiality.

Accredited credentials

The Learning issues internationally accredited, independently verifiable certificates (see below).

Registered legal entities

Registered entities in the United States, Egypt and Saudi Arabia, with public commercial and tax identifiers; regional delivery and partner arrangements elsewhere.

“Aligned with” means our practices follow the principles of these frameworks; it is not a claim to hold a specific certification unless stated elsewhere on this page.

Reliability & service commitments

We design for availability and stand behind clear response commitments.

High-availability targets

Hosted services are engineered toward a high monthly-uptime objective (target ~99.9%), not a blanket guarantee.

Responsive support

You get an automatic confirmation straight away — that is the system, not a colleague. A person replies within one business day. Messages arriving at a weekend or on a public holiday are answered on the next working day.

Incident response

A defined process detects, contains, and communicates incidents, with notification to affected customers.

Backups & disaster recovery

Regular backups and recovery procedures are in place to restore service and data.

Figures below are service targets and objectives. Contractual uptime or recovery guarantees, where offered, are set out in your specific agreement.

Responsible AI

AI at Epsilon augments people and respects the confidentiality of your data.

Human oversight

Humans stay in the loop; AI supports decisions rather than replacing accountable owners.

Bias mitigation & quality

Models are evaluated for quality and bias, and outputs are traceable to their sources where possible.

Transparency

We explain how systems work and are clear about their limitations.

No training on your data

We do not use your confidential data to train shared or third-party models.

Training accreditation

Certificates are issued by Epsilon AI Learning — USA under an international accreditation framework, with secure anti-counterfeit hardcopies and online verification.

USA Registered US Registered Training & Accreditation Institution
ISO 21001 Educational Organizations Management System
ISO 9001 Quality Management System
IAF International Accreditation Forum
EGAC Egyptian Accreditation Council pathway
CPD UK Continuing Professional Development (UK)
IACET International Accreditors for Continuing Education & Training
ITIDA Information Technology Industry Development Agency (Egypt)
ISO/IEC 27001 Information Security Management System

Verify a certificate Full accreditation & security details →

Data & privacy practices

Form submissions are processed by our own infrastructure and routed to the regional office you choose — no third-party marketing or advertising trackers.
The website is fully static and self-hosted: fonts, scripts, and assets are served first-party.
Anti-abuse controls protect every form: honeypots, rate limits, and recipient allow-listing.

Read the privacy policy →

Subprocessors & vendors

We rely on a limited set of vetted infrastructure and service providers, engaged under confidentiality and data-protection terms. A current subprocessor list is available to customers on request.

Talk to our security team

Security questions, a subprocessor list, or reporting a vulnerability? Reach us and we'll route it to the right team.

Contact our security team