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InsAI Product Ecosystem

VOICE.INS

AI Voice Agents & Conversational Intelligence.

Conversational AI and voice agents for support and sales — multilingual, real-time, and CRM/ERP-integrated.

The problem we solve

Contact centers can't scale quality: queues grow, agents repeat the same answers, and insight from thousands of calls is lost the moment they end.

Key features

  • Voice agents for support & sales
  • Multilingual conversational AI
  • Real-time call analysis
  • Voice-command workflow automation
  • CRM / ERP integration

Use cases

  • 24/7 AI voice support agents
  • Outbound AI sales & follow-up calls
  • Real-time call quality & sentiment analysis
  • Voice-driven workflow automation
  • Arabic & multilingual IVR replacement

Industries served

  • Banking & financial services
  • Telecom
  • Retail & customer experience

Product preview

A glimpse of the live intelligence dashboard.

VOICE.INSIllustrative

Deployment options

Run it where your data and policies require — fully on the Unified Intelligence Layer.

Cloud

Fully managed, fast to launch, and elastic — ideal for quick rollout.

On-Premises

Runs inside your own environment to meet strict data-residency and security needs.

Hybrid

Keep sensitive data on-prem while scaling compute in the cloud.

Security & governance

Enterprise-grade AI governance.

Every deployment ships with the controls enterprises require — identity and access, encryption, traceability, evaluation, monitoring, human review, and model governance.

  • Identity & access control
  • Encryption
  • Traceability & audit logs
  • Quality evaluation
  • Monitoring

Benefits

  • Always-on, multilingual coverage
  • Shorter queues and handling times
  • Insight from every conversation
  • Lower cost to serve

See it on your data

Book a tailored walkthrough with our team.

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Goes to: analytics@eg.epsilonaiglobal.com

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